Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.
Part of a series of short 1 hour project management workshops delivered by Reading Borough Council's Project Management Office
Find out practical ways of putting the customer at the heart of what we do and designing services to suit them.
Participants will:
Understand the importance of User-centred design in Customer interactions and experience.
Understand the advantages and disadvantages of User-centred design.
Be introduced to the four phases of User-centred design.
Be introduced to the various research and design techniques.